Terms and Conditions for Harringay Carpet Cleaners

These Terms and Conditions govern the provision of carpet cleaning and related domestic and commercial cleaning services by Harringay Carpet Cleaners (“we”, “us”, “our”). By making a booking, confirming an appointment, or allowing our team to begin work, you (“the customer”, “you”, “your”) agree to be bound by these terms. If you do not agree with any part of these conditions, you should not proceed with a booking.

These terms are written to set out clear expectations about the carpet cleaning service, the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that applies to the agreement. They are intended to be fair and practical, and to support a professional service standard. References to “carpet cleaning” also include upholstery cleaning, rug care, stain treatment, deodorising, and other similar services where agreed in advance.

We may update these terms from time to time. Any change will apply to bookings made after the updated version is published or otherwise provided to you. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or regulation. It is your responsibility to review the terms before confirming an appointment for carpet cleaners services.

1. Booking Process

A booking is not confirmed until we have accepted the request and, where required, received any deposit or pre-authorisation. We may accept bookings by telephone, email, online form, or written communication, depending on our current arrangements. When you request a service, you should provide accurate information about the property, the type of fabric or flooring, access conditions, parking limitations, and any known issues such as pre-existing damage, heavy staining, mould, infestation, or fragile materials.

We rely on the information you provide to prepare the job properly. If details are incomplete or inaccurate, we may need to revise the quoted price, alter the equipment used, change the expected duration, or in some cases decline the work. Any quotation is based on the information supplied at the time and may be revised if the actual condition of the premises differs materially from what was described. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn before acceptance.

You are responsible for ensuring that the area to be cleaned is reasonably accessible at the agreed time. This includes arranging access to the property, moving small personal items where appropriate, and securing pets or vulnerable belongings. Our team may refuse to begin work if access is unsafe, if conditions present a health and safety issue, or if the service requested differs significantly from the agreed scope. In such cases, any call-out fee, deposit, or minimum charge may still apply where permitted by law and where costs have already been incurred.

2. Service Scope and Customer Responsibilities

We will provide the cleaning services with reasonable care and skill, using equipment and methods that we consider suitable for the material, soil level, and environmental conditions. However, cleaning results can vary based on fibre type, age of the fabric, pre-existing wear, dye stability, previous cleaning history, and the nature of the stain or contamination. No cleaning company can guarantee complete removal of all marks, odours, or deep-set residues, and a successful outcome depends on many factors beyond our control.

You must tell us about any special requirements before the appointment, including manufacturer care instructions, recent repairs, hidden damage, underlay issues, electrical hazards, or floor coverings that may be sensitive to moisture or chemical treatment. If you fail to notify us of such matters, we are not responsible for resulting damage to the extent that the damage was caused or worsened by your omission. We may request that you sign a pre-service acknowledgement for delicate or high-value items, or decline to treat certain surfaces if we believe the risk is too high.

Where our service includes moving lightweight furniture, we will do so with care, but we are not obliged to move heavy, fixed, hazardous, or high-value items. You should remove fragile objects, ornaments, documents, electronics, and valuables before our arrival. If the area is not ready when we arrive, we may wait for a reasonable period, reschedule, or treat the visit as a late cancellation subject to the cancellation terms below.

3. Payments and Charges

Prices may be shown as fixed fees, hourly rates, room-based rates, or a combination of these, depending on the service requested. Any estimate is given in good faith but may change if the actual work required is greater than expected. Additional charges may apply for severe staining, odour treatment, off-site drying arrangements, extra labour, parking costs, congestion or access charges where applicable, and urgent or out-of-hours appointments.

Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may accept payment by card, bank transfer, cash, or another method that we have approved in advance. For larger jobs, commercial contracts, or recurring appointments, we may require a deposit or staged payments. If a deposit is taken, it will usually be credited against the final invoice unless the booking is cancelled in circumstances where the deposit is retained under these terms.

You must pay all invoices in full without set-off, deduction, or withholding unless required by law. If payment is overdue, we may charge statutory interest and reasonable debt recovery costs to the extent permitted by law. We reserve the right to suspend further work, refuse future bookings, or withhold completion records or service notes until outstanding sums are settled. Any discounts or promotional pricing are subject to the conditions stated at the time they are offered and may be withdrawn.

4. Cancellations, Rescheduling, and Delays

If you need to cancel or reschedule, you should notify us as soon as possible. The amount of notice required may vary according to the service booked, but we generally expect reasonable advance notice. Where a cancellation is made at short notice, or where our team has already attended the property, we may charge a cancellation fee to cover wasted time, travel, and staffing costs. If a deposit has been paid, it may be retained in whole or in part where this is reasonably necessary to cover losses incurred.

We may cancel or rearrange an appointment if staff are unavailable, if equipment fails unexpectedly, if access is unsafe, or if weather, transport, or other events outside our control make performance impracticable. If we cancel for reasons within our control, we will offer a new appointment or a refund of any prepaid amount for the affected service. We are not liable for indirect losses arising from a change in schedule, provided we have acted reasonably and in good faith.

If we are delayed by events beyond our control, including traffic disruption, severe weather, illness, utility outages, or emergency call-outs, we will make reasonable efforts to keep you informed and attend as soon as possible. Time is not normally of the essence unless we have expressly agreed a strict appointment window. You should ensure that someone responsible is available during the expected attendance period, especially where access arrangements are time-sensitive.

5. Liability and Limitations

We will use reasonable care and skill in delivering our professional carpet cleaning services, but we do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to that, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or our negligence.

We are not responsible for pre-existing damage, hidden defects, poor previous installations, normal wear and tear, or deterioration caused by age, sunlight, moisture, or unsuitable maintenance. Some materials may react unpredictably to cleaning solutions, heat, agitation, or extraction. Where a risk is identified, we may test a small area before proceeding. If you instruct us to continue after being warned of a risk, you accept that the result may be less favourable and that some change to appearance or texture may occur.

To the fullest extent permitted by law, we are not liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or any indirect or consequential loss. For domestic customers, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. If we are found liable for a claim relating to a service, our total liability will normally be limited to the amount paid or payable for the relevant job, except where the law requires otherwise.

6. Waste Regulations, Materials, and Environmental Handling

We aim to operate in a responsible manner and comply with applicable waste and environmental rules. During carpet and upholstery cleaning, wastewater, contaminated residues, used filters, disposable cloths, packaging, and other by-products may be generated. We will manage such waste in accordance with the relevant legal obligations, including the duty to prevent unlawful disposal, pollution, or nuisance. Depending on the service, waste may be retained in our equipment for removal, discharged only where lawful and appropriate, or otherwise handled through approved disposal channels.

You must not ask us to dispose of hazardous waste, needles, asbestos, chemical drums, bodily fluids, or any restricted material unless we have expressly agreed to do so and are legally permitted to handle it. If we discover hazardous or regulated waste during the appointment, we may stop work immediately and require the area to be made safe before continuing. Any additional specialist disposal or decontamination costs will be charged separately, and we may report unlawful or dangerous conditions to the appropriate authority where required by law.

Where cleaning agents, stain removers, sanitising products, or deodorising treatments are used, we will select products that we consider suitable for the task. However, you must inform us of allergies, sensitivities, pets, children, or other risks that may be relevant. You should keep the treated area ventilated where instructed and avoid use until the surface is dry or otherwise safe for normal occupancy. We are not responsible for adverse reactions caused by failure to follow reasonable aftercare advice provided at the end of the service.

7. Complaints, Reattendance, and Service Issues

If you believe there is an issue with the service, you should notify us within a reasonable time after completion so that we can review the matter. Where appropriate, we may offer a reattendance, an inspection, or a partial adjustment. Any complaint should be made in good faith and with enough detail for us to understand the concern. We may request photographs, inspection access, or other information to assess whether the issue relates to our work or to pre-existing conditions.

A claim that the service was unsatisfactory will not automatically entitle you to a refund. The appropriate remedy, if any, will depend on the circumstances, including whether the issue can be corrected, whether the customer followed our instructions, and whether the complaint concerns an expected limitation of the process. Our decision will not affect any statutory rights you may have as a consumer or business customer under applicable law.

If we agree to return to re-clean an area, this will be done on a reasonable basis and at a suitable time. A reattendance does not constitute an admission of fault. Where the complaint is not upheld, we may charge for the time spent investigating or revisiting the property if that was made clear in advance or is otherwise reasonable in the circumstances.

8. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, are governed by the law of England and Wales. If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory rights under the law of your local jurisdiction where those rights cannot be excluded.

Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. If a clause in these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The unenforceable part will be interpreted, where possible, to reflect the original intention as closely as permitted by law.

By booking with Harringay Carpet Cleaners, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms form the basis of the agreement between you and us for the provision of cleaning services, and they should be read together with any written quotation, invoice, or service note issued for your particular job. If there is any inconsistency, the specific written agreement for the service will take precedence over these general terms to the extent of that inconsistency.